Refund policy

Due to the perishable nature of fresh flowers, we are unable to offer exchanges or returns for change of mind once payment has been completed.

Refunds or exchanges are only offered in the rare event of an issue or error with the flower product you received. You’ll also need the receipt or proof of purchase.

To start a refund, you can contact us at ting@tinydream.com.au. You may provide photo evidence to demonstrate any issues with your order.

You can always contact us for any refund question at ting@tinydream.com.au.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as flower products), custom products (such as special orders or personalised items). Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

 

Refunds
If your refund request is approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too. 

If more than 15 business days have passed since we’ve approved your return, please contact us at ting@tinydream.com.au.